Returns Policy

At Mini & Moor we want you to be happy with the item/s you receive, however if you are not pleased do not hesitate to get in contact so we can help to rectify the problem as quickly as possible.

Returns and Refunds

All items are eligible for a refund up to 30 days from purchase, if 30 days surpasses unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused, unwashed and in the same condition that you received it.

Return Exemptions

Any customised items are exempt from receiving a refund, this includes made to measure items.

How to return

Please fill in the contact form with your issue and order number and we will aim to get back to you within 48 hours.

Exchanges

We only exchange items that are faulty or damaged.

If you find your item faulty, please email Miniandmoor@outlook.com with your order number and a clear photo of the fault.

Shipping

To return your product, you should post your product to:

13 Bal Lane

Mary Tavy

Tavistock

Devon

PL199PD

You will be responsible for paying for your own postage costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was defective, in which case we will, of course, return the cost of your shipping.